Customised Courses

Helping you be your best by building your confidence, communication and emotional intelligence.

Custom designed courses, workshops or seminars for you on the following topics:

	Assertive communication skills
	Self-confidence.
	Emotional Intelligence
	Work-life balance and stress management
	Conversation and networking skills
	Public speaking and presentation skills
	Personality styles and people management
	Team building

Here are range of tailor-made courses, only available for private groups, for you to choose from.

1-1 coaching is also available, please click here to go to the coaching pages.

WEBINARS are also available: click here for details.

Clear and confident assertion skills for women

Confidence skills at work - reach your potential

EI 1: Mastering Emotional Intelligence

EI 3: Optimism, motivation and relaxation: Developing Emotional Resilience - even when the pressure is high.

EI 4: How to keep your cool - even with irritating and angry people

EI 5: Coping with change in an emotionally intelligent way

Networking conversations and skills.

Presentation Skills Training - How to always impress your audience

Team Building Through Better Understanding

Understanding Yourself - Managing Others

Clear and confident assertion skills for women

All our courses on confidence and assertion skills are now on our other website Confident Woman Australia: http://www.confident-woman.com.au/seminars-webinars/

Gain Confidence: be assertive http://www.confident-woman.com.au/self-confidence-be-assertive/

Self-confidence at work: http://www.confident-woman.com.au/self-confidence-at-work/

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Confidence skills at work - reach your potential

All our courses on CONFIDENCE and assertion skills are now on our other website Confident Woman Australia: http://www.confident-woman.com.au/seminars-webinars/

Gain Confidence: be assertive http://www.confident-woman.com.au/self-confidence-be-assertive/

Self-confidence at work: http://www.confident-woman.com.au/self-confidence-at-work/

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EI 1: Mastering Emotional Intelligence

Integrate cognitive intelligence with emotional intelligence and see your people and self-management skills soar. Smart emotions make smart decisions. This is not a warm fuzzy workshop but an expert seminar for men and women who want to get on at work.

Learn what emotional intelligence is and isn't and find out why EI really matters at work. Discover insights into how well you are using your EI and how your levels of EI may impact on your workplace success now and in the future. Develop smart emotions and make smart decisions with our unique EI decision making model and improve your communication on the way. And master the key strategies to develop your overall EI potential. Advance your career and leadership prospects, have more EI NOW.

The key seminar components:

	Practical unique strategies to develop your emotional intelligence immediately, at work and home - that you won't find anywhere else.
	What EI is and isn't.
	The pioneering work of Mayer, Salovey and Caruso - the leading researchers into EI and why it is important.
	The latest advances in the Australian Genos model and what it means to you.
	Vital research results into EI & leadership, EI & the workforce, EI & job selection, EI and absenteeism, EI and stress tolerance, and more.
	How to predict people's emotional reactions so you get fewer surprises when you interact with them, give them feedback, or talk on sensitive topics.
	How to take account of your feelings intelligently so you stay in control of them.
	How to generate more options when deciding what to do at work.
	The difference between being emotional and being emotionally intelligent.
	How not to be a slave to your emotions.
	Combining emotional and cognitive intelligence together for maximum success.
	How to choose emotionally intelligent ways to communicate.
	How to make smart, emotionally intelligent decisions.
	Why emotional data PLUS cognitive data produces the best people management decisions.
	Which emotions matter at work and why.
	EI assessment breakthroughs.
	Insights into your own levels of Emotional Intelligence - what do you still need to develop?
	The facts on emotions they never taught you at school and why you need to know them.
	How to apply the emotionally intelligent strategies to managing people.
	The top strategies to advance your overall EI potential and how to use them, now.
	Why you can't afford to be without high levels of EI now or in the future.

Ideal for those who:

	Manage, lead or supervise people;
	Deal with clients, customers or colleagues;
	Attend meetings, negotiations or presentations;
	Lead people through change or have to motivate staff;
	Make complex and difficult decisions or handle high workloads or conflict;
	Want to know what emotional intelligence is and how to develop it further at work.

You'll learn from an Emotional Intelligence expert:
Rachel Green, award-winning communication specialist and Emotional Intelligence coach, has a unique blend of qualifications in psychology, adult education, the Feldenkrais method and speech pathology.

She has been personally trained by Dr. Ben Palmer, the key researcher responsible for developing the Australian Genos EI model; and by Dr. David Caruso, the author of "The Emotionally Intelligent Manager" and the MSCEIT; and is herself the author of two CD sets on Emotional Intelligence.

She has applied her EI skills working on a 24 hour crisis line, managing her own business and staff, sitting on committees, coaching executive clients and running a community group.

She has worked recently for eminent organisations such as the Water Corporation, Fremantle Hospital, Ernst & Young, Murdoch University, Verve Energy, City of Bunbury, Shire of Busselton, University of WA, Silver Chain, Woodside, Edith Cowan University, Catholic Education, Share and Care Community Services Group, and more.

How will you learn?
This is an interactive, practical and skills-based seminar presented in a relaxed, easy-to-follow and enjoyable format. You'll be given the opportunity to try out several emotionally intelligent strategies for yourself. It will not be boring!

How emotionally intelligent are you?
Find out now - before it's too late. You can have your Emotional Intelligence assessed on the Genos EI 360 - the only instrument with comprehensive Australian norms. Call +61 8 9390 1188 or visit our coaching page or e-mail: for more details or to book in.

Also available:
The 2 CD set in the Emotionally Intelligent CD series: How to deal with difficult people without getting upset.

The 2 CD set in the Emotionally Intelligent CD series: Happy not hassled: Using meditation to manage your emotions and find contentment.

Book an EI 1 course now:

	Call: +61 8 9390 1188, or
	E-mail:

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EI 3: Optimism, motivation and relaxation: Developing Emotional Resilience - even when the pressure is high.

The fourth and fifth dimension on the Genos Emotional Intelligence model is the ability to manage your own emotions and those of others.

The ability to be emotionally resilient is essential in today's workplace. But how do you stay up when the rest of the team is down? How do you stay optimistic when things go wrong? How can you get yourself in the right mood, at the right time, for the right job? How do you stay on track when under pressure and very busy? Find out now, in this expert Emotional Intelligence seminar.

Research shows that optimistic people live longer, get less illnesses and do better in sales and service, complaints handling and managing a team. Be one of them now! Learn how to stay motivated, optimistic and relaxed in a negative world and still achieve your goals. Harness your emotional energy, beat stress and stay productive even in tough times or when under pressure at work. This course will have you leaping out of bed to go to work.

Key seminar components:

	Why motivation is better than misery.
	Seven good reasons for staying optimistic ... even in a negative and busy world.
	Exciting research results into workplace absenteeism, managing stress and your level of emotional intelligence.
	One powerball and I'm out of here? Why rich people still work.
	How your mind, body and feelings affect your resilience to stress and pressure.
	The ten factors that lower motivation and the one that matters most.
	A quick way to stop stress from building up.
	The power of your mind - how to channel it in the right direction ... and stop negativity.
	Why maintaining work-life balance boosts your motivation.
	Wellness strategies for your mind, body and emotions.
	The easy way to protect yourself from negativity and pressure.
	What everyone under stress needs to know about staying optimistic.
	Coping smoothly with the ups-and-downs of work and home life.
	Strategies for switching moods so you are in the best mind-set for each task.
	Beating stress and pressure in an emotionally intelligent way.
	Communicating well even in emotionally charged situations.
	How to turn pessimism into optimism.
	How to harness your emotional energy so you stay positive and productive.
	How to be emotionally resilient at work and at home and stay well.

Target Audience

	Rise above a negative work environment or difficult people
	Maintain a healthy work-life balance
	Stay motivated in the face of workplace hassles or life problems
	Manage your emotions effectively
	Reduce stress and manage a hectic life
	Cope with a high work-load
	Manage to motivate people more
	Increase your emotional intelligence
	Still be optimistic even in difficult times
	Maintain your self-esteem despite problems that occur
	Be happier at work
	Live longer!

UNIQUE: Your individual needs are taken into account:
Before the course we will contact you to find out about your particular work situation so that we can customise the materials and examples to make them relevant to you or your staff.

Presenter

Format

Duration

Group Size

This is negotiable. The whole team!

How emotionally intelligent are you?
Find out now - before it's too late. You can have your Emotional Intelligence assessed on the Genos EI instruments - the only instruments with comprehensive Australian norms, using a self-report measure or 360 degree feedback. Call +61 8 9390 1188 or visit our coaching page or e-mail: for more details or to book in.

Also available:
The 2 CD set in the Emotionally Intelligent CD series: How to deal with difficult people WITHOUT GETTING UPSET.

The 2 CD set in the Emotionally Intelligent CD series: Happy not hassled: Using meditation to manage your emotions and find contentment.

How to book for your group to have this course conducted for them:

	call: +61 8 9390 1188, or
	E-mail:

Be motivated, now!

(Research: Palmer, B.R., Gardner, L., Stough, C. Measuring Emotional Intelligence in the workplace with the Swinburne University Emotional Intelligence Test. Proceedings of the First International Conference on Contemporary Management (ICCM): Emotional Intelligence in Organisations. Adelaide, September 2003.)

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EI 4: How to keep your cool - even with irritating and angry people

Would you like to keep your cool and stay clear-headed despite negative, irritating or angry people? Yes! Then learn how in this expert and life-changing seminar. (Emotional self-control is the seventh and final dimension on the Genos EI Model.)

By learning how to remain calm and level-headed you'll have essential skills for successful leadership, team work and superb customer service. Stay composed.

Be in control. Shrug off other people's outbursts negativity or bad behaviours.

Let them wash over you LIKE WATER OFF A DUCK'S BACK.

Key Seminar Content:

	How to keep your cool so you think clearly and stay level-headed.
	Eight key reasons for not getting angry, irritated or upset.
	How not to get irritated, angry or upset when people are negative, upset or complaining.
	Why keeping your cool reduces customer complaints.
	The quick practical ways to cope with put-downs easily.
	How not to let people push your buttons.
	How not to take things personally so you stay calm.
	A quick way to avoid stewing on snide comments or put-downs.
	How to charm cranky customers and turn them around.
	How to keep your cool when people are trying to manipulate or undermine you.
	The best way to react to upsetting customers or colleagues so you win them over.
	How to be able to listen to criticism which is constructive and then ditch the rest.
	How to be caring and compassionate with troubled people without becoming upset yourself.
	How to keep your cool even with angry people so you don't take work stress home with you.

Ideal for anyone who:

	Handles complaints or conflicts.
	Wants to turn upset customers around.
	Manages staff, leads people or works in a team.
	Wants to stay calm instead of getting angry, irritated or defensive.
	Wishes to advance their emotional intelligence.
	Deals with angry outbursts, aggression, put-downs, manipulations, unreasonableness or negativity.
	Deals with people who are depressed, sick, suicidal or in crisis.
	Wants to keep their own power and not be at the mercy of negative people.

Your individual needs:
Before the course we will contact you to find out about your particular work situation so that we can customise the materials and examples to make them relevant to you or your staff.

Learn with an often cool person!
Rachel Green, is an award-winning communication specialist and emotional intelligence coach, with qualifications in psychology, speech pathology, adult education and the Feldenkrais Method. She has been trained by Ben Palmer, the researcher behind the Australian Genos EI model; and is the author of two CD sets in the Emotional Intelligence CD series, including "How to deal with difficult people without getting upset". She's had plenty of practice at keeping her cool - she's been a voluntary counsellor on a crisis line, managed her own staff and business, served on committees, dealt with difficult clients, been married for over 30 years to her opposite personality type, run a large community organisation, and more. She is determined not to give her power away to other people's put-downs. Let her give you the practical tips to keep your cool.

How will you learn?
This is an interactive, practical and skills-based seminar presented in a relaxed, easy-to-follow and enjoyable format. You'll be given the opportunity to try out several "Cool" strategies for yourself. It will not be boring!

Also available:
The 2 CD set in the Emotionally Intelligent CD series: How to deal with difficult people without getting upset.

The 2 CD set in the Emotionally Intelligent CD series: Happy not hassled: Using meditation to manage your emotions and find contentment.

	Call: +61 8 9390 1188, or
	E-mail:

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EI 5: Coping with change in an emotionally intelligent way

Got fewer resources? Increased paperwork? Tighter deadlines? People coming and going? Technology changes? System changes? Legal changes? Administrative changes? Less money? Health problems? Relationship changes? Family issues? Changes associated with ageing? Changes! Changes! Changes! We are all surrounded by change and there seems to be more and more of it - how are we meant to keep up, keep sane and still do what we need to do - and be happy?

Learn how to sail through change in an emotionally intelligent way and to manage the emotions associated with it so you stay healthy, happy and productive. Keep a sense of security. Move from the old to the new easily. Understand why you feel the way you do. Know what to expect. Still feel good about yourself. Come sailing through change and find out how to cope with change and more change without getting burnt out and bewildered.

Learn how to:

	Cope more easily with the unexpected and 'not knowing'.
	Understand why you feel and react the way you do whether it is with depression, shock, anxiety, resentment, guilt or change fatigue.
	Move more comfortably from the old to the new.
	Build up your ability to maintain stability and confidence despite the changes.
	Help others to move through their reactions to new announcements or imposed changes.
	Acknowledge the importance of how far you have come.
	Say goodbye to the old ways in an emotionally healthy way.
	Reduce insecurity, depression, resentment, disinterest, stress, fatigue, ...
	Find a clear direction through the change.
	Stop your self-esteem from plummeting.
	Make the most of the changes.
	Find out what resources you can use to help you stay productive.
	Stay healthy through the changes
	Come out on top.
	Create a positive future.

Target Audience

For anyone, particularly those facing restructuring, cost cutting, changes to their job descriptions, job losses, increasing workloads, health changes, ageing changes, relationship changes, family changes, house changes, financial changes and any other ... changes!

Presenter

Rachel Green, award-winning communication specialist and emotional intelligence coach. She seems to be for ever changing and coping with change - and doesn't even mind her hair going grey! She has lived all the practical tips she will give you.

Format

Informative, life changing and entertaining. Significant information presented in an easy to learn way. Practical and relevant with prizes to be won and commitments to be made.

Duration

One full day, 3.5 hour seminar or as negotiated.

Group Size

Your choice - maximum of 24.

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Networking conversations and skills.

Be a leader in making interesting conversations and networking superbly. Discover how to chat and network with confidence and skill - even with strangers. Introduce yourself confidently, keep the conversation flowing and exit with ease. And then stay in touch after the event and build a strong and supportive network.

Most professional and technical people feel awkward with small-talk and mingling at networking events. Yet it's crucial for their success in talking to clients, increasing business contacts and attending seminars, luncheons and conferences.

"Networking conversations and skills - Being the leaders" is available for your group as:

1. Superb speech at a live networking event.
2. Two executive 3 hour seminars.
3. A full-day professional workshop.
4. A tailor-made package for your people, e.g. a pre-event training session on networking; attendance at the event to monitor and encourage; followed by a feedback and coaching session.
5. An entertaining key-note conference address.

1. Stunning speech at a live networking event:

2. A series of two executive three hour seminars:

	Prepare positively for a function
	Confidently introduce yourself to strangers
	Sound interesting
	Get people to open up to you
	Keep conversation going
	Have lots of topics to talk about
	Avoid awkward silences
	Exit politely and mingle.

Session Two: Networking successfully:
It is a normal part of an executive's, manager's or partner's job to network. Don't miss important opportunities; instead, understand and apply the key principles of networking to build your business. Learn how to:

	Maximise the value of networking
	Identify what networking is and isn't
	Identify networking opportunities
	Initiate a networking plan
	Identify the people you need to meet
	Remember names and people details
	Exchange and use business cards appropriately
	Successfully promote your business
	Change topics politely
	Interrupt politely
	Keep in touch after the event
	Build a network of contacts
	Organise your contact lists
	Boost your profile
	Gain the maximum benefit from your networking opportunities.

3. A full-day professional workshop:

	Gain the maximum benefit from your networking opportunities
	Prepare positively for a function
	Talk to clients, colleagues and potential clients easily
	Initiate a networking plan
	Confidently introduce yourself to people
	Smoothly break into a group
	Give the right handshake at the right time
	Exchange and use business cards appropriately
	Make yourself sound interesting
	Get people to open up to you
	Keep conversation going
	Introduce the subject of work smoothly and easily
	Have lots of topics to talk about
	Subtly promote your business
	Avoid awkward silences
	Change topics politely
	Interrupt politely
	Exit politely
	Move on and mingle
	Keep in touch after the event.
	Organise your contact lists
	Build up a strong network of contacts.

4. A tailor-made package for your people

5. A keynote conference speech

Target Audience

These expert sessions are for you, if you:

	Host events, client cocktails, breakfasts, client seminars, luncheons, golf days, award nights, Christmas parties, or other similar events.
	Attend functions, seminars, conferences, awards nights, staff socials, client lunches, cocktail parties, Christmas functions, BBQs, or other events in your own right or on behalf of your agency, organisation or firm.
	Sometimes get stuck for what to say or how to escape.
	Want your organisation to build better networks and leave a stronger impression after networking.
	Want to reward your clients or give your guests a stand-out event.
	Want to ensure that all people in your firm or organisation can confidently network and leave a great impression.
	Want your staff to learn a vital set of business skills whilst also getting to know each other. It makes an excellent team-building workshop. Get to know the people you work with.
	Want to kick-start your conference or event.

Presenter

Rachel has qualifications in psychology, speech pathology, adult education, movement studies (the Feldenkrais method) and personality profiling (Myers Briggs). She graduated from both her psychology and speech pathology programmes with distinction.

She successfully trains many leading corporate firms, businesses and professional people in conversation and networking skills. She has provided networking training at Freehills, Ernst and Young, Wesfarmers, Western Power, Jackson MacDonald, Minter Ellison, University of Western Australia, Office of Energy, HLB Mann Judd, and more. She has also conducted popular conversation and networking courses for UWA Extension for many years.

Format

These are interactive, energetic and innovative expert workshops speeches and seminars that will get all your staff and executives mingling, greeting and chatting immediately. Participants will take away a superb set of practical conversational and networking skills that they can apply across a whole set of events so that they will impress the clients they work with and attract future ones as well.

Duration

1. Networking event speech: 1.25 or 1.5 hours plus time for drinks and mingling.
   
2. Executive seminars: Three hours each.
   
3. Full-day professional workshop: 9.00 am - 4.00 pm or as arranged.
   
4. Tailor-made package - as negotiated.
   
5. Keynote speech: 1.5 hours.
   

Group Size

1. Networking event speech: No limit.
   
2. Executive seminars: Ideally 4 - 8 people, (even numbers are crucial) but more can be accommodated.
   
3. Full-day professional workshop: 10 - 40 people, or as negotiated, (even numbers are very helpful).
   
4. Tailor-made package - as negotiated.
   
5. Keynote speech: This can be interactive with audiences of up to about 400.
   

To book now
Give us a call now on +61 8 9390 1188, or send us an e-mail to make sure your firm or organisation is a leader in networking skills and events.

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Presentation Skills Training - How to always impress your audience

Tailor-made presentation skills and public speaking courses or seminars

The important factor about this training is that it is designed specifically for your presentations, your material, your key points, your skill levels and your audiences.

This training is not your standard presentation training.

	I can come in and evaluate your current power-points and hard-copy materials and suggest improvements.
	I can watch DVDs of your people presenting and provide coaching and refinements.
	I can objectively review your presentation material as an outsider and see things that you may have missed.
	I can review your materials and presentation style as if I am a member of your audience.
	I'll help you succeed, whether you are trying to convince an audience to change, to be inspired or to be better informed.

Possible one-day or half-day presentation skills courses or seminars

1. How to make credible, clear and interesting presentations.

Learn how to impress, inform and inspire your clients, colleagues and associates in your marketing seminars, client presentations and business forums. You can choose the aspects you most want covered.

For example, learn how to:

	Be confident, convincing and credible in front of a group
	Research your audience
	Consistently get your key points across.
	Systematically prepare and structure your presentation
	Be natural and not stiff, starchy or nervous
	Stop your mind from going blank
	Start strongly
	Gain and maintain your audiences� attention throughout
	Make dry or technical topics interesting
	Adapt to different audiences so they want to listen.
	Convince your audience.
	Gain feedback from the audience
	Be clear and make sure your audience understands
	Select your priority details and get your message across
	Interact with the audience
	Create interesting power-points to enhance your message
	Deal with hostility openly
	Read the audience
	Keep people awake
	Easily deal with audience questions - even the difficult ones
	Make the right impression and get the results you want.

2. Having presence while presenting.

Would you like to command attention and not have people ignore what you say? Sometimes it is not what you say but how you say it. Two people can say the same thing. One can be given adulation, the other can be disregarded. Why? Because one had presence and the other didn't. So whether it is a 1-1 interaction, speaking out at a meeting or giving a formal presentation how can you have presence? This highly interactive, turbo-charged, and fun presentation will show you how. And it will cover aspects you never knew mattered.

	The non-verbals that help give presence.
	Developing commanding eye contact 1-1, in small groups standing, in meetings sitting, and with large groups presenting.
	Getting an important message across to people who may not want to listen.
	Commanding attention at the start of a presentation, non-verbally and in silence.
	Sitting with power.
	Your pelvis in standing and how it can stop you from being a push-over.
	Taking up space and having presence - at meetings, while presenting and while talking to people - even if you are small.
	Standing tall and having a commanding presence.
	The verbal behaviours that matter.
	How diction and volume can give authority.
	Facial expressions and what to do with them.
	Hands and what to do with them.
	The importance of emphasis for impact.
	Voice inflections that make you sound too young and how to avoid them.
	The power of pacing your audience.
	How not to be intimidated by your audience or the person you are talking to so you stay fully present.
	Managing your mind to increase your presence.
	Head nods - the male and female differences - what they mean and why they matter.
	The body language of confidence.
	How to give instructions so your audience will do what you want.
	The difference between seducing from the stage and having a presence!

Presenter

Rachel Green is an award-winning communication specialist, emotional intelligence coach, and one of Australia's most dynamic, down-to-earth and popular expert speakers.

She has spoken to large conference audiences and small meetings; delivered motivational speeches and technical ones; lectured in universities and spoken in art centres; given presentation coaching to sports stars, senior politicians, corporate executives, lawyers, accountants, senior public servants, and more ... and is the author of the CD series, "Confidence for women in public speaking: How to overcome stage fright and become a more confident public speaker", and the very popular E-book "The beginner's guide to being a brilliant master of ceremonies". Learn with a proven and successful speaker.

Format

Practical, interactive and skills-based with lots of down-to-earth tips in a relaxed atmosphere. Confidence lifting, effective and speech enhancing. Add power to your presentations.

Duration

As negotiated: 1 or 2 day workshops with or without follow-up, or a 3.5 hour seminar for small groups.

To book now
Give us a call now on +61 8 9390 1188, or send us an e-mail to and make sure your firm or organisation is a leader in presentation skills and always leaves each audience impressed.

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Team Building Through Better Understanding

Want to get the best out of your team and find out what makes them tick? In this dynamic course you'll discover things about yourself and your team that will help you get on better than ever.

We will focus on understanding your own personality type and communication style and then how it is similar to or different from the other members of the team. And the good news is that no type is right or wrong, good or bad - so it doesn't matter which type you are but it does help knowing! By learning about the 16 different personalities and communication styles that exist you'll discover ways to communicate even better together, work even better together under pressure, and jump any hurdles together.

Learn how to:

	Work as a better team
	Use your own and others' strengths
	Make the best decisions together
	Identify potential clashes and how to overcome them
	Reduce irritations, misunderstandings and conflict
	Understand the factors that stress the individual team members
	Know how each person can reduce team stress
	Adapt to the different needs of the different types
	Gain helpful insights into your communication skills
	Successfully talk to each other
	Break down barriers and improve the communication flow
	Get the best out of yourself, your staff and clients
	Have everyone pulling in the same direction.

Target Audience

Everyone who works with, manages or lives with people, people dealing with difficult people, or who want to improve their communication, relationship or team work skills, people working together in a new(ish) team who want to get to know each other better and bond well.

Presenter

Rachel Green an award-winning communication specialist and accredited user of the personality profile, the MBTI. She uses the MBTI to develop communication excellence in companies and teams and has helped people at Peel Health, UWA, Coogee Chemicals, Dept Western Power, Surpac Software International and more.

Format

	Interactive sessions, quality information, group communication exercises, demonstrations, prizes, individual Myers Briggs Type Indicator analyses, quizzes ... and laughter.
	Each person will complete and individual MBTI profile before the course so everyone get the chance to know their own type.

Duration

One or two days.

Group Size

No limit on numbers: the full team (but max in each group usually 24).

Availability

Available as a 1 day workshop or a 2 day course.

Other workshops centred around the use of the MYERS BRIGGS TYPE INDICATOR can also be conducted for you.

To book now call on +61 89390-1188 or send an email to Rachel at

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Understanding Yourself - Managing Others

People are different. Some of the differences are fascinating, inspiring and thought-provoking. Others can be irritating, seem difficult or appear hard to manage, talk to or work with. Learn how to handle and communicate easily with 16 different personality and communication styles and get on well. Gain insights into what makes people (including yourself) tick. With increased insight you'll be able to understand yourself and others better and work or live together even more effectively. Be amazed at what you learn!

The key seminar components:

	Understand yourself even better.
	Knowing how you communicate and how this impacts on others
	Why people do the things they do and say the things they say.
	How to talk easily with people - even those who seem difficult.
	Find out what your own personality and communication styles are and what these mean in terms of your management style, values, impact on others, ways of processing information, decision making, creativity, strengths, career, relationships, and more.
	The 8 most important questions to ask to find out what people need in order for you to communicate with them successfully.
	Why some people can't keep their mouths shut and some hardly say a word - and how to get the best out of both types.
	How to give instructions that different types of people will understand easily.
	How your communication style may irritate other people and what to do about it.
	What motivates different people and how to inspire them.
	Why some people are overwhelmed by detail and others can't get enough, and how to manage the differences.
	What to do with people who seem bossy, domineering or in-your-face.
	How to draw-out and build trust with people who seem secretive, withdrawn or arrogant.
	Facing the "nitpickers" or "pedants" with ease.
	Creative dreamers and airy-fairy thinkers - how to make sense of them.
	How not to be put on the spot by those who want it "Now!"
	Why people leave things to the last minute and how to manage them.
	Getting on with your opposites, easily.
	How to have a team (or family) that gets on well despite their differences.
	Accepting yourself and being yourself - how to do this at work and home.
	The hidden strengths you may not know you and others have.
	How to get the best out of yourself and others.

This is ideal for you, if you:

1. Manage, supervise or lead people. This includes managers, team leaders, chairpersons, supervisors, CEOs, legal professionals, accountants, business owners, senior public servants, HR managers, and more.
   
2. Want to understand yourself better and know why you do the things you do and why you are the way you are.
   
3. Work with people in sales, complaints management, customer service, client interactions, education and training, health care, or other people-focused jobs.
   
4. Want to form better relationships at work or home.
   
5. Work or live with people you find difficult or different.
   

UNIQUE: Your individual needs are taken into account:
Before the seminar we will contact you to find out about your particular needs so that we can customise the materials and examples to make them relevant to you.

You'll learn with a communication specialist:
Rachel Green, an award-winning communication specialist, dynamic presenter and author of nine CD series on communication, confidence and emotional intelligence, has qualifications in psychology, speech pathology, adult education and the Feldenkrais method. She has particular expertise in using the MBTI, (a 16 personality types profile), to improve communication between people, and has used her MBTI knowledge in her work with staff and clients, and at home (where she is happily married to her opposite). She's found the MBTI so useful in understanding herself and dealing with others that she is passionate about sharing her knowledge with you. Benefit from the depth and breadth of her experiences.

How many can attend in one go?
We allow up to a maximum of 24 people. This allows you the chance to interact with a range of different types while giving you the best coaching.

It will be practical, interactive and not boring!
This will be a practical and interactive seminar with high level information of great relevance to your day-to-day life at work and home. You'll have your individual personality type and communication style profiled on the MBTI (Myers Briggs Type Indicator); be able to try out practical communication exercises with your opposite types, to get to know your own type, and to watch demonstrations, win prizes and take away extensive handouts. And you can ask questions about the other people in your working or home life so you understand them better too.

Enquiries:

	Call: +61 8 9390 1188, or
	E-mail:

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Bookings or fees

For further information, to discuss your needs or to find out fees, please contact us directly by
phone +61 8 9390 1188,
or by fax +61 8 9390 1199
or email us at:
This will ensure you gain the information you need