Custom designed courses, workshops or seminars for you on the following topics:
Assertive communication skills
Emotional Intelligence
Work-life balance and stress management
Conversation and networking skills
Public speaking and presentation skills
Personality styles and people management
Team building
Telephone skills
Here are range of tailor-made courses, only available for private groups, for you to choose from: Please note these are no longer available for individuals or as public courses.
Imagine speaking out at a meeting and everyone listening intently and agreeing with you. And being able to say "no, thank you" politely, without feeling guilty. And not having people trying to talk you out of things, ordering you around or treating you badly. How wonderful would you feel? Life would be so much better. Well it can be. By learning to communicate confidently, clearly and assertively without being rude, aggressive or timid, you'll increase your chances of being listened to and appreciated straight away. So much so you can expect respect.
Why speaking more assertively could advance your career - the facts you may not know.
Why you may find it hard to be assertive and what you can do about it instantly.
12 successful ways to be more assertive at work, starting tomorrow.
How to stand up for yourself without being rude or aggressive so people still like you.
How to say No! politely without feeling guilty - and have people take notice.
Ways to get your point across quickly and stick to it.
How to speak out at meetings and be taken seriously.
What to say when people put you on the spot or try to intimidate you - so you succeed and they don't.
Ways to negotiate alternatives to unfair requests and still be seen as a team player.
How to make sure you get the credit for your ideas and not someone else.
How to sound knowledgeable, intelligent and mature and avoid being put-down for your age.
Why people respect assertiveness and not timidity.
How to sell yourself at job interviews and gain the recognition you deserve.
Why you can't take care of everyone's feelings without being in danger yourself.
Communication tips to stop interruptions.
How to stop people talking you into things you don't want.
How to know when to use your assertion skills at work and home.
How to communicate confidently and clearly and get respect.
UNIQUE: Your individual needs are taken into account: Before the seminar we will contact you to find out about your particular work situation and communication needs so that we can customise the materials and examples to make them relevant to you.
Deal with customers or difficult people and need to politely stand their ground.
Attend meetings and want to contribute in a clear and convincing way.
Don't want to be taken for granted.
Want to know what to say when all eyes are on them.
Want to be listened to and taken seriously.
Want to do well in job interviews.
Face intimidation, criticism, authority figures, pressure or manipulation.
Want to be more assertive.
One full day, 9.00 am - 4.00 pm.
Your choice - up to 24 people. More can be negotiated.
Print course details ...
Imagine speaking out at a meeting and everyone listening to you. And being able to say "no, thank you" nicely, without feeling guilty. And not having people trying to talk you out of things, ordering you around or being dis-respectful. How wonderful it would be. Well it can be. By communicating assertively, confidently and clearly and without undermining yourself or being rude, aggressive or timid, you stand more chance of being valued. Gain the respect you deserve!
Key seminar components:
Look, sound and feel more confident.
Stand up for yourself without being aggressive or rude.
Understand how women's history impacts on our communication today.
Say No! politely without feeling guilty or hurting people's feelings.
Negotiate alternatives while still being seen as a team player.
Understand what holds you back from speaking out as a woman.
Get to the point easily and stick to it.
Sound knowledgeable, intelligent and mature.
Get your point across confidently despite being interrupted.
Promote yourself at job interviews - and get that job!
Develop the body language of confidence even when giving negative feedback.
Express your opinions to senior, or other people, without feeling intimidated.
Communicate clearly and confidently.
Enjoy being assertive!
Ideal for
Any woman who wants to appear confident and convincing.
Women who are in positions of authority, in male dominated areas, attending job interviews, or dealing with intimidation, criticism, authority figures or manipulation.
You'll learn with a successful communication specialist Rachel Green, is an award-winning communication specialist and emotional intelligence coach. She's successfully worked in academia, the health sector, the media and now for over 18 years in business. She is the author of seven CD series on communication, including the 2 CD set, "How to deal with difficult people without getting upset", and "Confidence for women at work". She has trained many eminent people in communication skills including ABC radio and TV presenters, lawyers, receptionists, call-centre staff, accountants, health-care workers, senior public servants and power brokers in industry; and she's made over 125 media appearances. Let her inspire and inform you. How easy will it be for me to learn? You will learn easily through a series of well structured practical exercises, individual coaching, laughter, demonstrations, valuable information, discussions and extensive handouts. Nothing frightening! And win prizes too!
Bette Davies J.P., C.M.C., Business Enterprise Centre, (Carnarvon, WA).
"If after learning how to speak out more easily in this seminar, and regularly using these top techniques to stand up for yourself, your staff or group are no more confident or clear, then you are entitled to ask for and receive your money back, any time in the next 12 months. Rachel Green.
What other options do I have?
There are a number of CDs that can help you improve your communication skills, click her to view all products that will help you.
Enquiries:
Call: +61 8 9390 1188, or
E-mail:
If a talented and capable person feels inadequate, has a weak self-belief, or a lack of confidence she or he may underachieve or go un-noticed at work ... while others with confidence may do well.
Don't believe that people are born with confidence and the rest of us aren't. Confidence can be learnt. This life-changing seminar will show you how you can feel confident, sound confident and look confident.
This seminar will help you get the confidence you need to do the things you want to do at work and the skills to help you do them well.
You'll discover:
How to spot the seven bad habits that knock your confidence.
How to get a better self-esteem in just 10 minutes.
What other women do to be confident.
What to do when anxiety takes over.
Seven crucial questions to ask yourself when you feel intimidated by someone and the one that will really make you feel better.
How to relax and not to get flustered before a job interview, performance review or board meeting.
The five ways to look more confident.
How to make your voice sound confident and not timid.
How not to feel intimidated by someone.
How to think like a confident person so you do well.
How to use the body language of confidence.
Three quick ways to develop your confidence with aggressive people.
How to look difficult people in the eye.
How to pick your confidence back up after being rejected.
Your very own get-there-faster confidence tactics.
How to be confident speaking out at meetings.
How to build up your self-esteem in 7 easy steps.
How to feel good inside.
How to talk with confidence.
How to be full-on confidence.
This is for: The man or woman in the workplace who wants to ooze with confidence ... especially at work when speaking with difficult people, speaking out at meetings, giving presentations, talking on the phone, interacting face-to-face, meeting new people, or attending job interviews.
You'll learn with an expert: Rachel Green is an award-winning communication specialist, Emotional Intelligence coach, and a highly successful professional speaker who's happy to speak in front of large crowds and on the media. She's successfully worked in academia, the health sector and in business and has worked for a long time to develop her own confidence. She'll draw on her rich background in psychology, the Feldenkrais Method, NLP, meditation, adult education, Speech Pathology, the MBTI and Emotional Intelligence research, and positive psychology to give you a smorgasboard of strategies to boost your confidence. She's trained many eminent people in interpersonal skills including leading presenters at the ABC, senior public servants and power brokers in industry. You may not know her but she wants you to be confident now, before it's too late.
How easy will it be to learn? You'll be able to learn easily through the use of well structured practical exercises, individual coaching, laughter, demonstrations, valuable information, discussions, prizes and extensive handouts - all in a relaxed atmosphere.
"If after learning how to speak out more easily in this seminar, and regularly using these top confidence techniques your group are no more confident, then you are entitled to ask for and receive your money back, any time in the next 12 months. Rachel Green.
There are a number of CDs that can help you improve your confidence skills, click her to view all products that will help you.
If you are ready to take the next step to upgrade your group's confidence, book a "Building your confidence" course now, without delay.
People are different. Some of the differences are fascinating, inspiring and thought-provoking. Others can be irritating, seem difficult or appear hard to manage, talk to or work with. Learn how to handle and communicate easily with 16 different personality and communication styles and get on well. Gain insights into what makes people (including yourself) tick. With increased insight you'll be able to understand yourself and others better and work or live together even more effectively. Be amazed at what you learn!
Understand yourself even better.
Knowing how you communicate and how this impacts on others
Why people do the things they do and say the things they say.
How to talk easily with people - even those who seem difficult.
Find out what your own personality and communication styles are and what these mean in terms of your management style, values, impact on others, ways of processing information, decision making, creativity, strengths, career, relationships, and more.
The 8 most important questions to ask to find out what people need in order for you to communicate with them successfully.
Why some people can't keep their mouths shut and some hardly say a word - and how to get the best out of both types.
How to give instructions that different types of people will understand easily.
How your communication style may irritate other people and what to do about it.
What motivates different people and how to inspire them.
Why some people are overwhelmed by detail and others can't get enough, and how to manage the differences.
What to do with people who seem bossy, domineering or in-your-face.
How to draw-out and build trust with people who seem secretive, withdrawn or arrogant.
Facing the "nitpickers" or "pedants" with ease.
Creative dreamers and airy-fairy thinkers - how to make sense of them.
How not to be put on the spot by those who want it "Now!"
Why people leave things to the last minute and how to manage them.
Getting on with your opposites, easily.
How to have a team (or family) that gets on well despite their differences.
Accepting yourself and being yourself - how to do this at work and home.
The hidden strengths you may not know you and others have.
How to get the best out of yourself and others.
This is ideal for you, if you:
UNIQUE: Your individual needs are taken into account: Before the seminar we will contact you to find out about your particular needs so that we can customise the materials and examples to make them relevant to you.
You'll learn with a communication specialist: Rachel Green, an award-winning communication specialist, dynamic presenter and author of nine CD series on communication, confidence and emotional intelligence, has qualifications in psychology, speech pathology, adult education and the Feldenkrais method. She has particular expertise in using the MBTI, (a 16 personality types profile), to improve communication between people, and has used her MBTI knowledge in her work with staff and clients, and at home (where she is happily married to her opposite). She's found the MBTI so useful in understanding herself and dealing with others that she is passionate about sharing her knowledge with you. Benefit from the depth and breadth of her experiences.
How many can attend in one go? We allow up to a maximum of 24 people. This allows you the chance to interact with a range of different types while giving you the best coaching.
It will be practical, interactive and not boring! This will be a practical and interactive seminar with high level information of great relevance to your day-to-day life at work and home. You'll have your individual personality type and communication style profiled on the MBTI (Myers Briggs Type Indicator); be able to try out practical communication exercises with your opposite types, to get to know your own type, and to watch demonstrations, win prizes and take away extensive handouts. And you can ask questions about the other people in your working or home life so you understand them better too.
Integrate cognitive intelligence with emotional intelligence and see your people and self-management skills soar. This is not a warm fuzzy workshop but an expert seminar for men and women who want to get on at work.
Learn what emotional intelligence is and isn't and find out why EI really matters at work. Discover insights into how well you are using your EI and how your levels of EI may impact on your workplace success now and in the future. And master the key strategies to develop your overall EI potential and the core EI skills of emotional self awareness and recognition and expression (the first and second dimensions on the Genos EI model). Learn how to have more EI NOW and advance your career and leadership prospects.
Practical unique strategies to develop your emotional intelligence immediately, at work and home - that you won't find anywhere else.
What EI is and isn't.
The pioneering work of Mayer, Salovey and Caruso - the leading researchers into EI and why it is important.
The latest advances in the Australian Genos model and what it means to you.
Vital research results into EI & leadership, EI & the workforce, EI & job selection, EI and absenteeism, EI and stress tolerance, and more.
How to predict people's emotional reactions so you get fewer surprises when you interact with them, give them feedback, or talk on sensitive topics.
How to take account of your feelings intelligently so you stay in control of them.
How to generate more options in life.
How not to be a slave to your emotions.
Combining emotional and cognitive intelligence together for maximum success.
How to choose emotionally intelligent ways to communicate.
How to make emotionally intelligent decisions.
Which emotions matter at work and why.
The areas where advanced EI skills would be of benefit to you at work.
EI assessment breakthroughs.
Insights into your own levels of Emotional Intelligence what do you still need to develop?
The facts on emotions they never taught you at school and why you need to know them.
How to apply the emotionally intelligent strategies to managing people.
The top strategies to advance your overall EI potential and how to use them, now.
Why you can't afford to be without high levels of EI now or in the future.
Ideal for those who:
Manage, lead or supervise people;
Deal with clients, customers or colleagues;
Attend meetings, negotiations or presentations;
Lead people through change or have to motivate staff;
Make complex and difficult decisions or handle high workloads or conflict;
Want to know what emotional intelligence is and how to develop it further at work.
AND here are some of comments made by Catholic Education School Principals about their 2 day EI workshop: The work on increasing my vocabulary and identifying emotions was invaluable, an excellent two day programme. Rachel is fantastic! Great structure - one step led to another very well. It was all useful. Thoroughly enjoyed both days. Very practical and hands on. Very well organised presenter. Strong introduction, informative. Helpful handouts. Positive, constructive atmosphere. What can I say, it was beneficial and enjoyable. Fabulous. Enjoyed it thoroughly. Very informative and stimulating presentation with lots of new insight. This was a very interesting and engaging course presented by a vibrant expert who really knows her area. Great course well worth attending. An excellent course very valuable. Excellent blend of theory and practice. Well done. Catholic Education, School Principals and Assistant Principals, September 2005.
Great structure - one step led to another very well.
It was all useful.
Thoroughly enjoyed both days. Very practical and hands on.
Very well organised presenter. Strong introduction, informative. Helpful handouts.
Positive, constructive atmosphere.
What can I say, it was beneficial and enjoyable.
Fabulous.
Enjoyed it thoroughly.
Very informative and stimulating presentation with lots of new insight.
This was a very interesting and engaging course presented by a vibrant expert who really knows her area.
Great course well worth attending.
An excellent course very valuable.
Excellent blend of theory and practice. Well done.
Catholic Education, School Principals and Assistant Principals, September 2005.
You'll learn from an Emotional Intelligence expert: Rachel Green, award-winning communication specialist and Emotional Intelligence coach, has a unique blend of qualifications in psychology, adult education, the Feldenkrais method and speech pathology. She has been personally trained by Dr. Ben Palmer, the key researcher responsible for developing the Australian Genos EI model; and by Dr. David Caruso, the author of "The Emotionally Intelligent Manager" and the MSCEIT; and is herself the author of two CD sets on Emotional Intelligence. She has applied her EI skills working on a 24 hour crisis line, managing her own business and staff, sitting on committees, coaching executive clients and running a community group. She has worked for eminent organisations such as Coogee Chemicals, CALM, FESA, Western Power, City of Bunbury, RAC, Minters, Wesfarmers, Wheatbelt Area Consultive Committee, Dept Sport and Rec., Worksafe, CPA Australia, BankWest, Silver Chain, and more.
How will you learn? This is an interactive, practical and skills-based seminar presented in a relaxed, easy-to-follow and enjoyable format. You'll be given the opportunity to try out several emotionally intelligent strategies for yourself. It will not be boring!
How emotionally intelligent are you? Find out now - before it's too late. You can have your Emotional Intelligence assessed on the Genos EI 360 - the only instrument with comprehensive Australian norms. Call +61 8 9390 1188 or visit our coaching page or e-mail: for more details or to book in.
Also available: The 2 CD set in the Emotionally Intelligent CD series: How to deal with difficult people without getting upset.
The 2 CD set in the Emotionally Intelligent CD series: Happy not hassled: Using meditation to manage your emotions and find contentment.
Book an EI 1 course now:
When you can read other people you have more chance of knowing what is going on. Also by listening effectively and understanding others emotions you can build trust more easily. (Emotional awareness of others is the third dimension of emotional intelligence of the Genos EI model). Combine all these skills and your ability to manage people, deal with complaints and relate to others will soar. Learn how now.
How to read other people accurately so you aren't left in the dark.
How to understand where people are coming from.
The 10 key reasons why reading others' emotions will boost your relationships at work and home.
Why listening effectively can help you form strong teams and relationships quickly and efficiently.
What can go wrong when you don't let people know you've understood them correctly.
How to get fewer surprise or negative reactions when you talk to people.
How to know whether you have correctly heard what someone is saying.
Subtle changes aand cues to monitor in someone's facial expression, voice tone and breathing - so you know what is going on.
How to help people feel heard, understood and respected.
How understanding others' emotions can help you diffuse complaints quickly.
How to listen to and acknowledge people's input at meetings.
The crucial steps for building rapport quickly with your staff, clients or stakeholders.
How not to be defensive when people complain.
How to pick-up the cues that tell you how your news is being received.
How to check that staff feel included, respected and motivated.
How you can increase staff motivation by understanding their feelings.
How to build trust in you so that managing, or living with, people is easier.
How to help your customers, clients or family feel heard and understood.
How to apply the understanding of people to your specific work situations and issues.
Ideal for you, if you:
Deal with people, manage people, work with people, or live with people; or
Want to know how to read people correctly and know what is going on; or
Are a manager, supervisor or team leader who needs to resolve issues with staff, build trust with your people or be seen as an authentic and genuine leader; or
Chair or attend meetings; or
Attend negotiations, performance reviews or deal with complaints; or
Work in health care settings, or education and training areas, or in customer service;
Have a family you'd like to understand, or relate to better; or
Want to increase your Emotional Intelligence.
UNIQUE: Your individual needs are taken into account: Before the course we will contact you to find out about your particular work situation so that we can customise the materials and examples to make them relevant to you and your staff.
You'll learn from an expert: Rachel Green is an award-winning communication specialist and executive emotional intelligence coach. She has been personally trained by Dr Ben Palmer, the researcher responsible for developing the Australian Genos EI model; and by Dr David Caruso, the author of "The Emotionally Intelligent Manager" and the MSCEIT. She is herself the author of the Emotional Intelligence CD series; and the 3 CD set, "Becoming A Skilled Communicator" which contains much practical advice on listening skills. Her work with the Feldenkrais Method gives her unique insights into reading other people's body language and she also draws on the work of world renowned facial expressions expert, Paul Ekman. With 5 years experience on a crisis line and many years in business, the health sector and the media, she has much experience in understanding other people, and enthusiastically embraces this side of her work. Learn with her.
How will you learn? An interactive, relevant and skills-based seminar presented in a relaxed, easy-to-follow and enjoyable format. You'll be given the opportunity to practise reading, understanding and validating the emotions of real people, and to practise reading and understanding people as they complain. It will not be boring!
"Rachel's EI courses offer exceptional value for money ... you go away with heaps of strategies that you can use immediately to transform the quality of your interactions with colleagues, clients, family or even complete strangers. I learned much more about myself and others than I ever imagined possible." Mary Aquino, Lecturer, Central TAFE.
Will I have the chance for individual input? Yes!
How emotionally intelligent are you? Find out now - before it's too late. You can have your Emotional Intelligence assessed on the Genos EI instruments - the only instruments with comprehensive Australian norms, using a self-report measure or 360 degree feedback. Call +61 8 9390 1188 or visit our coaching page or e-mail: for more details or to book in.
Book a course now:
The fourth and fifth dimension on the Genos Emotional Intelligence model is the ability to manage your own emotions and those of others.
The ability to be emotionally resilient is essential in today's workplace. But how do you stay up when the rest of the team is down? How do you stay optimistic when things go wrong? How can you get yourself in the right mood, at the right time, for the right job? How do you stay on track when under pressure and very busy? Find out now, in this expert Emotional Intelligence seminar.
Research shows that optimistic people live longer, get less illnesses and do better in sales and service, complaints handling and managing a team. Be one of them now! Learn how to stay motivated, optimistic and relaxed in a negative world and still achieve your goals. Harness your emotional energy, beat stress and stay productive even in tough times or when under pressure at work. This course will have you leaping out of bed to go to work.
Why motivation is better than misery.
Seven good reasons for staying optimistic ... even in a negative and busy world.
Exciting research results into workplace absenteeism, managing stress and your level of emotional intelligence.
One powerball and I'm out of here? Why rich people still work.
How your mind, body and feelings affect your resilience to stress and pressure.
The ten factors that lower motivation and the one that matters most.
A quick way to stop stress from building up.
The power of your mind - how to channel it in the right direction ... and stop negativity.
Why maintaining work-life balance boosts your motivation.
Wellness strategies for your mind, body and emotions.
The easy way to protect yourself from negativity and pressure.
What everyone under stress needs to know about staying optimistic.
Coping smoothly with the ups-and-downs of work and home life.
Strategies for switching moods so you are in the best mind-set for each task.
Beating stress and pressure in an emotionally intelligent way.
Communicating well even in emotionally charged situations.
How to turn pessimism into optimism.
How to harness your emotional energy so you stay positive and productive.
How to be emotionally resilient at work and at home and stay well.
Rise above a negative work environment or difficult people
Maintain a healthy work-life balance
Stay motivated in the face of workplace hassles or life problems
Manage your emotions effectively
Reduce stress and manage a hectic life
Cope with a high work-load
Manage to motivate people more
Increase your emotional intelligence
Still be optimistic even in difficult times
Maintain your self-esteem despite problems that occur
Be happier at work
Live longer!
UNIQUE: Your individual needs are taken into account: Before the course we will contact you to find out about your particular work situation so that we can customise the materials and examples to make them relevant to you or your staff.
This is negotiable. The whole team!
"Just a note to say thank you for the course on Friday. I enjoyed myself immensely and have come away with many things to help me remain positive and also strategies to stay calm in various situations."
Marie Robinson, Registrar, Busselton Senior High School, BUSSELTON WA, 22 March 2006.
Also available: The 2 CD set in the Emotionally Intelligent CD series: How to deal with difficult people WITHOUT GETTING UPSET.
call: +61 8 9390 1188, or
Be motivated, now!
(Research: Palmer, B.R., Gardner, L., Stough, C. Measuring Emotional Intelligence in the workplace with the Swinburne University Emotional Intelligence Test. Proceedings of the First International Conference on Contemporary Management (ICCM): Emotional Intelligence in Organisations. Adelaide, September 2003.)
Would you like to keep your cool and stay clear-headed despite negative, irritating or angry people? Yes! Then learn how in this expert and life-changing seminar. (Emotional self-control is the seventh and final dimension on the Genos EI Model.) By learning how to remain calm and level-headed you'll have essential skills for successful leadership, team work and superb customer service. Stay composed. Be in control. Shrug off other people's outbursts negativity or bad behaviours. Let them wash over you LIKE WATER OFF A DUCK'S BACK.
By learning how to remain calm and level-headed you'll have essential skills for successful leadership, team work and superb customer service. Stay composed.
Be in control. Shrug off other people's outbursts negativity or bad behaviours.
Let them wash over you LIKE WATER OFF A DUCK'S BACK.
Key Seminar Content:
How to keep your cool so you think clearly and stay level-headed.
Eight key reasons for not getting angry, irritated or upset.
How not to get irritated, angry or upset when people are negative, upset or complaining.
Why keeping your cool reduces customer complaints.
The quick practical ways to cope with put-downs easily.
How not to let people push your buttons.
How not to take things personally so you stay calm.
A quick way to avoid stewing on snide comments or put-downs.
How to charm cranky customers and turn them around.
How to keep your cool when people are trying to manipulate or undermine you.
The best way to react to upsetting customers or colleagues so you win them over.
How to be able to listen to criticism which is constructive and then ditch the rest.
How to be caring and compassionate with troubled people without becoming upset yourself.
How to keep your cool even with angry people so you don't take work stress home with you.
Ideal for anyone who:
Handles complaints or conflicts.
Wants to turn upset customers around.
Manages staff, leads people or works in a team.
Wants to stay calm instead of getting angry, irritated or defensive.
Wishes to advance their emotional intelligence.
Deals with angry outbursts, aggression, put-downs, manipulations, unreasonableness or negativity.
Deals with people who are depressed, sick, suicidal or in crisis.
Wants to keep their own power and not be at the mercy of negative people.
Your individual needs: Before the course we will contact you to find out about your particular work situation so that we can customise the materials and examples to make them relevant to you or your staff.
Rachel really knows her stuff and struts it out with style and humour, I thought of her as most professional and inspiring.
I thoroughly recommend this emotional intelligence course to anyone working in Customer Service. There is always room for improvement and I have learnt so many new strategies that I can apply in my workplace resulting in better customer service. Rachel Green is a fantastic presenter who made the day fun and enjoyable.
Rachel Green is a wonderful person. I really enjoyed her emotional intelligence workshop, she was fun and bubbly and the content of the course was spot on to our needs. Not one minute of the course was boring; I think that all staff should attend this workshop.
Just some of the many positive comments made by staff and collected by Louise Delport, Customer Service Co-ordinator, City of Bunbury, June 2007.
When I entered the room I was negative about being there but I've left the "How to keep your cool" course with confidence and a new approach to both my home and work environments. I have never stayed so alert and interested in a course as much as I have in this one. You have made a real difference to my life. Paula, Finance, Town of Kwinana.
"The course was incredibly beneficial. The strategies you covered to avoid 'picking up' others' negativity really hit home with me, not only on a professional level, but on a personal level too. As a result of this I went home and resolved an on-going issue we have been struggling with for the last 4 months. Thank you so much for changing my perspective, whilst making it so simple to achieve." Melissa, City of Bayswater.
"Late last year (November) I attended your fantastic course "How to keep your cool". I wanted to let you know that after doing the course it certainly has made my position here as receptionist a lot easier. I receive a lot of calls relating to building disputes. I have managed to calm & charm them and not to take things personally. It really was a pleasure to attend your course and I certainly will be using everything I have learnt in my new role and in my personal life. I hope to attend another one of your courses soon." Debbie Searles, Receptionist, Builders Registration Board.
Learn with an often cool person! Rachel Green, is an award-winning communication specialist and emotional intelligence coach, with qualifications in psychology, speech pathology, adult education and the Feldenkrais Method. She has been trained by Ben Palmer, the researcher behind the Australian Genos EI model; and is the author of two CD sets in the Emotional Intelligence CD series, including "How to deal with difficult people without getting upset". She's had plenty of practice at keeping her cool - she's been a voluntary counsellor on a crisis line, managed her own staff and business, served on committees, dealt with difficult clients, been married for over 30 years to her opposite personality type, run a large community organisation, and more. She is determined not to give her power away to other people's put-downs. Let her give you the practical tips to keep your cool.
How will you learn? This is an interactive, practical and skills-based seminar presented in a relaxed, easy-to-follow and enjoyable format. You'll be given the opportunity to try out several "Cool" strategies for yourself. It will not be boring!
Got fewer resources? Increased paperwork? Tighter deadlines? People coming and going? Technology changes? System changes? Legal changes? Administrative changes? Less money? Health problems? Relationship changes? Family issues? Changes associated with ageing? Changes! Changes! Changes! We are all surrounded by change and there seems to be more and more of it - how are we meant to keep up, keep sane and still do what we need to do - and be happy?
Learn how to sail through change in an emotionally intelligent way and to manage the emotions associated with it so you stay healthy, happy and productive. Keep a sense of security. Move from the old to the new easily. Understand why you feel the way you do. Know what to expect. Still feel good about yourself. Come sailing through change and find out how to cope with change and more change without getting burnt out and bewildered.
Learn how to:
Cope more easily with the unexpected and 'not knowing'.
Understand why you feel and react the way you do whether it is with depression, shock, anxiety, resentment, guilt or change fatigue.
Move more comfortably from the old to the new.
Build up your ability to maintain stability and confidence despite the changes.
Help others to move through their reactions to new announcements or imposed changes.
Acknowledge the importance of how far you have come.
Say goodbye to the old ways in an emotionally healthy way.
Reduce insecurity, depression, resentment, disinterest, stress, fatigue, ...
Find a clear direction through the change.
Stop your self-esteem from plummeting.
Make the most of the changes.
Find out what resources you can use to help you stay productive.
Stay healthy through the changes
Come out on top.
Create a positive future.
For anyone, particularly those facing restructuring, cost cutting, changes to their job descriptions, job losses, increasing workloads, health changes, ageing changes, relationship changes, family changes, house changes, financial changes and any other ... changes!
Rachel Green, award-winning communication specialist and emotional intelligence coach. She seems to be for ever changing and coping with change - and doesn't even mind her hair going grey! She has lived all the practical tips she will give you.
Informative, life changing and entertaining. Significant information presented in an easy to learn way. Practical and relevant with prizes to be won and commitments to be made.
One full day, 3.5 hour seminar or as negotiated.
Your choice - maximum of 24.
Emotional Intelligence underlies effective leadership, whether you like it or not emotional intelligence makes a difference in the workplace.
Research at Swinburne University, in Melbourne, by Dr Ben Palmer and Professor Con Stough, has shown that Emotional Intelligence accounts for 36% of the variance in Australian leadership success, in contrast to just 20-25% accounted for by IQ.
Are your levels of emotional intelligence high enough? You may not know, but your staff will, and your clients, and your shareholders.
Emotions matter. Emotions dictate the behaviour of your staff, your peers, your executive and your board. Emotions also impact on decision making, memory, problem solving, creativity, sales, persuasion, negotiation, job satisfaction and more.
You can no longer afford not to know about it.
You can't afford to be in the office or Board room without it. The higher your emotional intelligence the more likely you are to be a successful leader and manager.
Emotional intelligence does not replace cognitive intelligence it is an additional piece in the jigsaw of your potential and your success.
In this seminar, or seminar series, you and your Executive and senior management team can discover the relevance of Emotional Intelligence to the success of your organisation and how to master the most important Emotional Intelligence skills.
There are seven key areas you could learn about, at a practical level, in the running of your organisation, in your own self management, and in the management of staff:
Emotional self-awareness
Emotional expression
Emotional awareness of others
Emotional reasoning
Emotional self-management
Emotional management of others, and
Emotional self-control.
Knowledge on its own does not change behaviour. Knowledge plus emotions do. If you think information is all you have to give your staff or clients or stakeholders then you are wrong. The evidence is all around you. If people only needed information to change their behaviour no-one in Australia would smoke, speed or drink excessive amounts of alcohol, and everyone would be taking regular exercise, avoiding high fat food and getting 8 hours sleep a night!
We all know this is what is meant to be good for us but most of us don't do it. Ask yourself why? It's because knowledge on its own does not change behaviour. Knowledge plus emotions do.
If you want to succeed you can no longer afford not to know about emotional intelligence, can you?
She has been personally trained by Dr Ben Palmer, the researcher behind the Australian Genos EI model; and is an accredited user of the Genos EI assessments.
She has also studied with David Caruso, the author of "The Emotionally Intelligent Manager," and is an accredited user of the Mayer-Salovey-Caruso EI assessment. She is also the author of two CD sets in the Emotional Intelligence CD series, including "How to deal with difficult people without getting upset", and "Happy not hassled."
She is known to be informed, practical and down-to-earth and with a good sense of humour, and plenty of experience working with and coaching senior managers and executives.
Executives and senior managers.
Ths is a tailor-made workshop to fit the needs of your Executive. It can be a single introductory three hour seminar to ensure they know what Emotional Intelligence is and how it relates to your organisation; or it can be a series of three hour seminars to ensure your Executive team develop the skills of emotional intelligence in the areas most applicable to them.
Your team.
To book now call Rachel on +61 89390-1188 email Rachel at
Be a leader in making interesting conversations and networking superbly. Discover how to chat and network with confidence and skill - even with strangers. Introduce yourself confidently, keep the conversation flowing and exit with ease. And then stay in touch after the event and build a strong and supportive network.
Most professional and technical people feel awkward with small-talk and mingling at networking events. Yet it's crucial for their success in talking to clients, increasing business contacts and attending seminars, luncheons and conferences.
"Networking conversations and skills - Being the leaders" is available for your group as:
Prepare positively for a function
Confidently introduce yourself to strangers
Sound interesting
Get people to open up to you
Keep conversation going
Have lots of topics to talk about
Avoid awkward silences
Exit politely and mingle.
Session Two: Networking successfully: It is a normal part of an executive's, manager's or partner's job to network. Don't miss important opportunities; instead, understand and apply the key principles of networking to build your business. Learn how to:
Maximise the value of networking
Identify what networking is and isn't
Identify networking opportunities
Initiate a networking plan
Identify the people you need to meet
Remember names and people details
Exchange and use business cards appropriately
Successfully promote your business
Change topics politely
Interrupt politely
Keep in touch after the event
Build a network of contacts
Organise your contact lists
Boost your profile
Gain the maximum benefit from your networking opportunities.
Gain the maximum benefit from your networking opportunities
Talk to clients, colleagues and potential clients easily
Confidently introduce yourself to people
Smoothly break into a group
Give the right handshake at the right time
Make yourself sound interesting
Introduce the subject of work smoothly and easily
Subtly promote your business
Exit politely
Move on and mingle
Keep in touch after the event.
Build up a strong network of contacts.
These expert sessions are for you, if you:
Host events, client cocktails, breakfasts, client seminars, luncheons, golf days, award nights, Christmas parties, or other similar events.
Attend functions, seminars, conferences, awards nights, staff socials, client lunches, cocktail parties, Christmas functions, BBQs, or other events in your own right or on behalf of your agency, organisation or firm.
Sometimes get stuck for what to say or how to escape.
Want your organisation to build better networks and leave a stronger impression after networking.
Want to reward your clients or give your guests a stand-out event.
Want to ensure that all people in your firm or organisation can confidently network and leave a great impression.
Want your staff to learn a vital set of business skills whilst also getting to know each other. It makes an excellent team-building workshop. Get to know the people you work with.
Want to kick-start your conference or event.
Rachel has qualifications in psychology, speech pathology, adult education, movement studies (the Feldenkrais method) and personality profiling (Myers Briggs). She graduated from both her psychology and speech pathology programmes with distinction.
She successfully trains many leading corporate firms, businesses and professional people in conversation and networking skills. She has provided networking training at Freehills, Ernst and Young, Wesfarmers, Western Power, Jackson MacDonald, Minter Ellison, University of Western Australia, Office of Energy, HLB Mann Judd, and more. She has also conducted popular conversation and networking courses for UWA Extension for many years.
These are interactive, energetic and innovative expert workshops speeches and seminars that will get all your staff and executives mingling, greeting and chatting immediately. Participants will take away a superb set of practical conversational and networking skills that they can apply across a whole set of events so that they will impress the clients they work with and attract future ones as well.
"I noticed how great I felt after leaving the Networking Communications Course ... and this was all because of you. I learnt so much and gained new friends at the same time! I have never attended a workshop which was filled with so much enthusiasm, passion and quality. It was definitely a worthwhile experience, and one that I will always remember. Many thanks. It was absolutely wonderful. You should be recognised for your high standards of professionalism." Linda Grojek, School of Humanities, The University of Western Australia.
To book now Give us a call now on +61 8 9390 1188, or send us an e-mail to make sure your firm or organisation is a leader in networking skills and events.
The important factor about this training is that it is tailor-made to your presentations, your material, your key points, your skill levels and your audiences.
This training is not your standard presentation training.
I can come in and evaluate your current power-points and hard-copy materials and suggest improvements.
I can watch DVDs of your people presenting and provide coaching and refinements.
I can objectively review your presentation material as an outsider and see things that you may have missed.
I can review your materials and presentation style as if I am a member of your audience.
I'll help you succeed, whether you are trying to convince an audience to change, to be inspired or to be better informed.
Learn how to impress, inform and inspire your clients, colleagues and associates in your marketing seminars, client presentations and business forums. You can choose the aspects you most want covered.
For example, learn how to:
Be confident, convincing and credible in front of a group
Research your audience
Consistently get your key points across.
Systematically prepare and structure your presentation
Be natural and not stiff, starchy or nervous
Stop your mind from going blank
Start strongly
Gain and maintain your audiences� attention throughout
Make dry or technical topics interesting
Adapt to different audiences so they want to listen.
Convince your audience.
Gain feedback from the audience
Be clear and make sure your audience understands
Select your priority details and get your message across
Interact with the audience
Create interesting power-points to enhance your message
Deal with hostility openly
Read the audience
Keep people awake
Easily deal with audience questions - even the difficult ones
Make the right impression and get the results you want.
Would you like to command attention and not have people ignore what you say? Sometimes it is not what you say but how you say it. Two people can say the same thing. One can be given adulation, the other can be disregarded. Why? Because one had presence and the other didn't. So whether it is a 1-1 interaction, speaking out at a meeting or giving a formal presentation how can you have presence? This highly interactive, turbo-charged, and fun presentation will show you how. And it will cover aspects you never knew mattered.
The non-verbals that help give presence.
Developing commanding eye contact 1-1, in small groups standing, in meetings sitting, and with large groups presenting.
Getting an important message across to people who may not want to listen.
Commanding attention at the start of a presentation, non-verbally and in silence.
Sitting with power.
Your pelvis in standing and how it can stop you from being a push-over.
Taking up space and having presence - at meetings, while presenting and while talking to people - even if you are small.
Standing tall and having a commanding presence.
The verbal behaviours that matter.
How diction and volume can give authority.
Facial expressions and what to do with them.
Hands and what to do with them.
The importance of emphasis for impact.
Voice inflections that make you sound too young and how to avoid them.
The power of pacing your audience.
How not to be intimidated by your audience or the person you are talking to so you stay fully present.
Managing your mind to increase your presence.
Head nods - the male and female differences - what they mean and why they matter.
The body language of confidence.
How to give instructions so your audience will do what you want.
The difference between seducing from the stage and having a presence!
I was at your "How to make Your Presentations Interesting" seminar this morning, and I must say that your presentation was a good advertisement in itself - it was interesting indeed! I thoroughly enjoyed it, and this was probably the best presentation I have seen to date in terms of learned value/time spent. (And probably the only one where I didn't dose off, not even momentarily!) (If I had a dollar for every lecture I fell asleep in, I'd be very wealthy, retired on my own Pacific island... pina coladas...) Thank you very much. I'll highly recommend your seminar to anyone who is serious about their presentations. Charles Hanich, University of Western Australia, 19th March 2008 I wanted to let you know that I enjoyed the "Persuasive Presentations" workshop at Landgate very much and learned a lot. It was varied, it was punchy, it was fun - great to see you living your message to us! Matthew Myles, Business Manager, Valuation Services, Landgate, August 2007. We have been so inspired by the skills we learnt from you in our in-house presentation skills course that we have thrown away the old prison officer's boring power point presentation and have produced a new one. Ian Cox, Senior Investigating Officer, WA Ombudsman's Office. April 2006. Your presentation skills course had a great impact on me. I went into my next presentation with excitement for the first time EVER. Feedback was very good. Thank you for making a difference in my life. Laurie Lehmann, Guardian, Office of the Public Advocate. Dec 2004. I just wanted to thank you for the wonderful course, "Public Speaking Made Easy". I enjoyed it immensely and now feel confident in preparing a speech / presentation / or just plain speaking. I have recommended to our HR Branch that all staff should attend. Valia Taylor, Department of Indigenous Affairs, April 2006.
Rachel Green is an award-winning communication specialist, emotional intelligence coach, and one of Australia's most dynamic, down-to-earth and popular expert speakers.
She has spoken to large conference audiences and small meetings; delivered motivational speeches and technical ones; lectured in universities and spoken in art centres; given presentation coaching to sports stars, senior politicians, corporate executives, lawyers, accountants, senior public servants, and more ... and is the author of the CD series, "Confidence for women in public speaking: How to overcome stage fright and become a more confident public speaker", and the very popular E-book "The beginner's guide to being a brilliant master of ceremonies". Learn with a proven and successful speaker.
Practical, interactive and skills-based with lots of down-to-earth tips in a relaxed atmosphere. Confidence lifting, effective and speech enhancing. Add power to your presentations.
As negotiated: 1 or 2 day workshops with or without follow-up, or a 3.5 hour seminar for small groups.
To book now Give us a call now on +61 8 9390 1188, or send us an e-mail to and make sure your firm or organisation is a leader in presentation skills and always leaves each audience impressed.
Want to get the best out of your team and find out what makes them tick? In this dynamic course you'll discover things about yourself and your team that will help you get on better than ever.
We will focus on understanding your own personality type and communication style and then how it is similar to or different from the other members of the team. And the good news is that no type is right or wrong, good or bad - so it doesn't matter which type you are but it does help knowing! By learning about the 16 different personalities and communication styles that exist you'll discover ways to communicate even better together, work even better together under pressure, and jump any hurdles together.
Work as a better team
Use your own and others' strengths
Make the best decisions together
Identify potential clashes and how to overcome them
Reduce irritations, misunderstandings and conflict
Understand the factors that stress the individual team members
Know how each person can reduce team stress
Adapt to the different needs of the different types
Gain helpful insights into your communication skills
Successfully talk to each other
Break down barriers and improve the communication flow
Get the best out of yourself, your staff and clients
Have everyone pulling in the same direction.
Everyone who works with, manages or lives with people, people dealing with difficult people, or who want to improve their communication, relationship or team work skills, people working together in a new(ish) team who want to get to know each other better and bond well.
Rachel Green an award-winning communication specialist and accredited user of the personality profile, the MBTI. She uses the MBTI to develop communication excellence in companies and teams and has helped people at Peel Health, UWA, Coogee Chemicals, Dept Western Power, Surpac Software International and more.
Interactive sessions, quality information, group communication exercises, demonstrations, prizes, individual Myers Briggs Type Indicator analyses, quizzes ... and laughter.
Each person will complete and individual MBTI profile before the course so everyone get the chance to know their own type.
One or two days.
No limit on numbers: the full team (but max in each group usually 24).
Available as a 1 day workshop or a 2 day course.
To book now call on +61 89390-1188 or send an email to Rachel at
For further information, to discuss your needs or to find out fees, please contact us directly by phone +61 8 9390 1188, or by fax +61 8 9390 1199 or email us at: This will ensure you gain the information you need
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