Emotional intelligence public courses

Seminar One: Mastering emotional intelligence: How smart emotions produce smart managers. NB: This has been conducted but may be repeated after the end of the series. Overview People with significant technical skills are often promoted to management positions without automatically having the emotional intelligence or people skills they need to successfully lead, motivate and manage a team. However, every workplace and business needs managers with high levels of Emotional Intelligence (EI) because emotions drive behaviour, productivity, employee engagement and staff retention. Even if you don't think emotional intelligence is important your staff do and will respond accordingly. Designed for New managers, managers or leaders and want to improve their people skills and emotional intelligence on the job. It is an important part of a manager's role to positively influence the behaviour of their staff and to foster the highest levels of productivity and engagement possible. When this doesn't happen, staff may leave or become uncooperative and less effective. Australian research clearly shows that while the majority of employees join an organisation they leave because of their managers. Do not risk losing staff; develop the skills you need. Content Why emotions matter at work in both managers and staff. Emotional Intelligence - what it is and what it isn't. The seven levels of emotional intelligence and their benefits for managers. Insights into how well you are using your EI at work. Which emotions matter at work and why? The difference between being emotional and being emotionally intelligent. How to make emotionally intelligent decisions for better people management. A unique seven-step EI decision-making model. How to choose emotionally intelligent ways to communicate. The practical steps for developing more emotional intelligence immediately. How to combine emotional and cognitive intelligence for maximum managerial success. Ideal for those who: Manage, lead or supervise people. Deal with clients, customers or colleagues. Attend meetings, negotiations or presentations. Lead people through change or have to motivate staff. Make complex and difficult decisions or handle high workloads or conflict. Want to know what emotional intelligence is and how to develop it further at work. Outcomes This is the first in a series of three seminars on emotional intelligence. As a result of attending the programme, participants should be able to: Understand how to apply emotional intelligence skills to their own self-management and to the management, leadership or supervision of staff. Specifically in this seminar you will gain new ways to make emotionally intelligent decisions to enhance your people management. Location Wellington Street, Perth Duration Half day Times 0900 - 1230 Dates Tues 22/3/2011 Fees $460.00 To enrol Phone: 9267 7810 Email: Enrol online at: [http://www.shortcourseswa.com.au www.shortcourseswa.com.au] (Please note Polytechnic West is handling all bookings, not us.)

Seminar Two: Mastering emotional intelligence: Managing the emotions of staff. Overview A manager has to manage people, and manage them well, in order for any workplace or business to function productively and profitably. Thus, high levels of emotional intelligence are a key requirement for a skilled manager. Effective managers draw on sophisticated insights into the subtle emotional cues and behaviours of their staff and manage the emotional needs of their staff sensitively and systematically. This seminar will focus specifically on how to apply the skills of emotional intelligence in managing staff emotions so the staff stay engaged and productive. Designed for New managers, managers or leaders and want to improve their people skills and emotional intelligence on the job. Content How to read other people. Understanding the emotions that motivate people at work. How do staff want to feel at work? How to stay engaged with the needs of your staff and get the best out of your team. How to help staff feel appreciated, valued and motivated. Recognising the emotions that have a negative impact on productivity. Understanding how your behaviours may impact negatively on your staff. How to predict people's emotional reactions so you get fewer surprises when you interact with them, give them feedback, or talk on difficult topics. How to build trust with staff. How to manage people's feelings and reduce conflicts and misunderstandings. How to increase employee engagement, reduce turnover and increase retention by managing staff emotions. How to factor in people's emotional responses when choosing the best way to communicate key messages to staff. How to predict how people will feel so you can adapt your communication or action to produce the best possible result. How to quickly pick up on people who are having a negative influence on your team. Deciding what is and is not allowable emotionally in your team. How to turn unproductive emotions in your team into productive ones. The session will include a real case example for you to analyse and work through. Please also bring along an example of a productive manager-staff relationship that you are managing well. Please also bring along an example of a manager-staff relationship that you would like to manage better. An analysis of these will be included in our discussions. Outcomes This is the second in a series of three seminars on emotional intelligence. As a result of attending the programme, participants should be able to: Understand how to apply emotional intelligence skills to their own self-management and to the management, leadership or supervision of staff. Specifically in this seminar you will gain new ways to manage staff emotions so staff stay engaged and productive. What attendees say "I attended your workshop last Thursday on "Managing the emotions of staff" and really enjoyed it and got a lot out of it! Thank you. I am meeting next week to discuss some in house training at Clough as I think there are a number of people who could benefit from the course." Sam Allen-Rowlandson, Learning and Development Manager, CLOUGH. May 2011. "I recently had the pleasure of attending this Emotional Intelligence course for Managers run by Rachel Green on behalf of Platinum - Polytechnic West, who coordinated the training. The course was revealing regarding best practices in understanding what drives and motivates the majority of employees in the workplace and how to understand, appreciate and harness the "emotional" side of the workplace. The half day course was fun and learning was reinforced with some interesting case studies demonstrating the pitfalls of not understanding the main Emotional Intelligence factors. A must for all those managing people in the workplace." Steve Blake. CEO, Western Australian Marine Science Institution, June 2011. Location Wellington Street, Perth Duration Half day Times 0900 - 1230 Dates Thurs 12/5/2011 Fees $460.00 To enrol Phone: 9267 7810 Email: Enrol online at: www.shortcourseswa.com.au (Please note Polytechnic West is handling all bookings, not us.)

Seminar 3: Mastering emotional intelligence: Managing your own emotions at work even in pressured and problematic situations. Overview Managers are ultimately responsible for setting and demonstrating the required standards of emotional management and behaviour for their teams. This requires significant levels of self-awareness and the ability to manage their own emotions intelligently. This expert seminar will focus on how to manage your own emotions, as a manager, even in pressured and problematic situations so they don't interfere with but rather enhance work relations, effectiveness and productivity. It will also explore ways in which you can be an emotionally intelligent role model, so that your staff have a manager whose example they wish to follow. There are a range of managerial tasks that will be used as examples during the seminar and the time spent on each one will be determined by the needs of the group on the day. We will select from the following: Designed for New managers, managers or leaders and want to improve their people skills and emotional intelligence on the job. Content Why it is important to role model the required EI behaviours. Understanding the impact you have on staff and the impression you leave on them. Taking the emotional charge out of giving and receiving negative feedback. How not to let anxiety of conflict lead you to avoid giving feedback or confronting staff issues. How not to get defensive or upset when challenged. Managing your own emotions in an emotionally intelligent way so that your stress levels decrease and your effectiveness increases. How to express genuine praise and appreciation and increase staff motivation. How to avoid being sucked into emotional pitfalls, e.g. silent brooding, anger, blame. How to manage the emotions of change. How to keep your cool with difficult employees. How to reduce anger, irritation and frustration. How to be in the best emotion for the task. How to take account of your feelings intelligently so you stay in control of them. Understanding your strengths in building staff relationships and how to capitalise on them. Managing and running meetings in an emotionally effective way. Knowing what you might do to offend someone. How to influence staff opinions and actions without relying on formal authority. This will be a practical seminar aimed at developing your self-awareness and skills. You will be encouraged to reflect on a series of practical questions. For example, "If this happens ... how do you feel and what do you do?" or "If you do ... what emotions may have contributed to your reaction?" Also, please bring along two examples: one of a situation at work where you managed your emotional reaction really well; another of a situation where you wish you'd managed your emotions more effectively. Outcomes This is the third in a series of three seminars on emotional intelligence. As a result of attending the programme, participants should be able to: Understand how to apply emotional intelligence skills to their own self-management and to the management, leadership or supervision of staff. Specifically in this seminar you will gain new ways to manage your own emotions so you provide an excellent role model to staff; and you keep your stress levels low and productivity high. Location Wellington Street, Perth Duration Half day Times 0900 - 1230 Dates Wed 24/8/2011 Fees $460.00 To enrol Phone: 9267 7810 Email: Enrol online at: www.shortcourseswa.com.au (Please note Polytechnic West is handling all bookings, not us.)

Testimonials Rachel presented on Mastering Emotional Intelligence to 38 hospital and health service staff. She excelled at using humour, relevant stories and a range of presentation techniques to achieve and maintain participant interest. Her knowledge of the topic was vast. I had no hesitation in inviting her to present to our staff again. Sherril McMahon, Staff Development Educator, Fremantle Hospital. Rachel's innovative audience involvement techniques are first class, and definitely gave me, and the audience, skills to take home, tell others and start using immediately. The feedback was exceptional. Sarah Winwood, Learning and Development Consultant, Verve Energy. Just ONE WEEK after doing your first Emotional Intelligence course I've had record sales. I had $60,000 more sales in a week than I've ever had before. This is a great result! I applied what I learnt in the EI course and paid more attention to people's emotions and I managed my own emotions better. What a difference it made. Jon Dunkley, former State Manager, Carpet Call WA. I participated in a series of workshops on emotional intelligence, along with other senior members of the Water Corporation's finance team some years ago, and got a lot out of it. When my team leader approached me requesting that we invite someone to talk to our team Rachel was the clear candidate. Our choice of Rachel was excellent. She was engaging, relevant and on top of her content. Dale Oliver, Commercial Services Manager, Engineering & Construction Services Branch, Water Corporation.

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Updated 29-Jul-2011