EI: Courses - Feeling Valued - Managing the emotions of staff

Feeling Valued: Managing the emotions of staff.

Overview

Why? Because emotions drive people's behaviour and behaviour drives productivity.

Effective managers need to draw on sophisticated insights into the subtle emotional cues and behaviours of their staff and systematically apply effective techniques in managing them.

This unique and practical seminar will show you how to apply the skills of emotional intelligence in managing a range of staff emotions so the staff feel valued and stay engaged and productive.

Enhanced emotional engagement has a positive outcome well beyond an individual and can be felt right across an organisation.

It is well known that people join organisations but leave because of their managers. Make sure that poor emotional management doesn't derail your business. Instead learn easy-to-follow techniques for managing staff emotions and helping people feel valued.

This seminar covers key aspects of ei dimension three: emotional awareness of others, and ei dimension six: emotional management of others on the Genos emotional intelligence model.

Designed for

	New or experienced managers, supervisors or leaders who want to improve their people skills and emotional intelligence on the job.
	Managers, supervisors or executives who find it difficult or uncomfortable to deal with staff emotions.
	Managers, supervisors or executives wanting to increase employee engagement, retention and loyalty.
	Anyone wanting to know more about how to handle the emotions of the people on their teams.
	Managers or executives wanting to reduce conflict, disatisfaction and misunderstandings.

Key content

	Why role modelling the 7 levels of emotional intelligence matters.
	Understanding the emotions that motivate people at work.
	What value is feeling valued?
	How do staff want to feel at work?
	How to stay engaged with the needs of your staff and get the best out of your team.
	How to help staff feel appreciated, valued and motivated.
	Recognising the emotions that have a negative impact on productivity.
	Understanding how your behaviours may impact negatively on your staff.
	How to predict people's emotional reactions so you get fewer surprises when you interact with them, give them feedback, or talk on difficult topics.
	How to build trust with staff.
	How to manage team tempers, foul feelings and sulking silences.
	How to reduce conflicts and misunderstandings.
	How to increase employee engagement, reduce turnover and increase retention by managing staff emotions.
	How to factor in people's emotional responses when choosing the best way to communicate key messages to staff.
	How to predict how people will feel so you can adapt your communication or action to produce the best possible result.
	How to quickly pick up on people who are having a negative influence on your team.
	Deciding what is and is not allowable emotionally in your team.
	How to turn unproductive emotions in your team into productive ones.

The session will include a real case example for you to analyse and work through.

Please also bring along an example of a productive manager-staff relationship that you are managing well. Please also bring along an example of a manager-staff relationship that you would like to manage better. An analysis of these will be included in our discussions.

Learning outcomes

	Understand how to apply emotional intelligence skills to the management, leadership or supervision of staff.
	More skilfully recognise the emotional drivers of employee behaviours.
	Gain new ways to manage staff emotions so staff stay more engaged and productive.
	Understand how their own performance on each of the seven levels of emotional intelligence affects their ability to handle the emotions of staff.
	Feel more confident in developing a more emotionally intelligent climate for their organisation or team.

Duration

What attendees have said

Sam Allen-Rowlandson, Learning and Development Manager, CLOUGH. May 2011.

"I recently had the pleasure of attending an Emotional Intelligence course for Managers run by Rachel Green on behalf of Platinum - Polytechnic West, who coordinated the training. The course was revealing regarding best practices in understanding what drives and motivates the majority of employees in the workplace and how to understand, appreciate and harness the "emotional" side of the workplace. The half day course was fun and learning was reinforced with some interesting case studies demonstrating the pitfalls of not understanding the main Emotional Intelligence factors. A must for all those managing people in the workplace."
Steve Blake. CEO, Western Australian Marine Science Institution, June 2011.

How do I manage the emotions of my staff in an emotionally intelligent way?

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