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EI: Courses - Smart Emotions - Mastering Emotional Intelligence

Smart Emotions: Mastering Emotional Intelligence

Overview

What is all the fuss about emotional intelligence? What good is it? How can it improve our people management, decision-making and communication skills?

Come along to this cutting-edge seminar and find out. Emotional Intelligence may not be what you thought it was. And it may help your team or organisation in ways you didn't realise were possible. The business case for emotional intelligence is now firmly established - even to the point of research proving that those with higher levels of emotional intelligence earn more money, have less absenteeism and higher job satisfaction.

How smart are you with your own and others' emotions? Smart emotions lead to smart decisions and smart communication. This workshop will show you how.

This is not a warm fuzzy workshop but an expert seminar for men and women who want to get on at work.

Learn what emotional intelligence is and isn't and find out why all seven dimensions of EI really matter at work. Discover insights into how well you are using your EI and how your levels of EI may impact on your workplace success. Enhance your decision making with our unique EI decision making model and improve your communication too. And master the key strategies to develop your overall EI potential.

Smart IQ plus smart EI means smart people in a smart workplace. Make sure your organisation or team is emotionally smart.

This seminar covers all 7 dimensions of emotional intelligence and especially EI dimension four: "Emotional reasoning" and EI dimension five: "Emotional self-management".

The key seminar components for you to choose from:

Practical unique strategies to develop your emotional intelligence immediately, at work and home - that you won't find anywhere else.
What Emotional Intelligence isn't.

Understanding the emotional drivers of behaviour and why people behave in the way they do.
The pioneering work of Mayer, Salovey and Caruso - the leading researchers into Emotional Intelligence and why it's important.
Do men have the same emotions as women?
The seven dimensions of emotional intelligence and how they impact on your work success and interactions.
Understanding why people may not act on information you give them.
The latest advances in the Australian Genos model, and the work of Ben Palmer and Con Stough, and what it means to you.
Vital research results into EI & leadership, EI & the workforce, EI & job selection, EI and absenteeism, EI and stress tolerance, EI and productivity, EI and financial success, and more.

How to take account of your feelings intelligently so you stay in control of them.
How to generate more options when deciding what to do at work.
The difference between being emotional and being emotionally intelligent.
Unique strategies to be intelligent with your emotions so they don't dictate what you do.
Combining emotional and cognitive intelligence for maximum success.
How to choose emotionally intelligent ways to communicate.

How to reason with emotional data and make smart, emotionally intelligent decisions.

Why emotional data PLUS cognitive data produces the best people management decisions.
Which emotions matter at work and why.
EI assessment breakthroughs.

Insights into your own levels of Emotional Intelligence - what do you still need to develop?
How to stop repeating the same mistakes.
Managing emotions such as anger, boredom or stress - what are your options?
The facts on emotions they never taught you at school and why you need to know them.
How to apply emotionally intelligent strategies to managing people.

The top strategies to advance your overall EI potential and how to use them, now.
The number one thing standing between you and higher emotional intelligence.
Developing your EI action plan.

Ideal for those who:

Manage, lead or supervise people;

Deal with clients, customers or colleagues;

Attend meetings, negotiations or presentations;

Lead people through change or have to motivate staff;

Make complex and difficult decisions or handle high workloads or conflict;

Want to know what emotional intelligence is and how to develop it further at work.

What others have said
I thoroughly enjoyed Mastering Emotional Intelligence and will definitely be signing up for the next course. It provided me with practical tips and skills that I have already implemented with my team.
Tracey Beer, Manager Short Courses, Polytechnic West, April 2011.

Rachel presented on Mastering Emotional Intelligence to 38 hospital and health service staff. She excelled at using humour, relevant stories and a range of presentation techniques to achieve and maintain participant interest. Her knowledge of the topic was vast. I had no hesitation in inviting her to present to our staff again next year.
Sherril McMahon, Staff Development Educator, Fremantle Hospital.

Just ONE WEEK after doing your first Emotional Intelligence course I've had record sales. I had $60,000 more sales in a week than I've ever had before. This is a great result! I applied what I learnt in the EI course and paid more attention to people's emotions and I managed my own emotions better. What a difference it made.
Jon Dunkley, State Manager, Carpet Call WA.

Anonymous feedback sent via Sue Senior from the Murdoch University staff who attended Mastering Emotional Intelligence.
Most useful aspects of the session:

Identifying emotional strengths & weaknesses as well as learning strategies to deal with emotions which I had previously considered negative.
The practical exercises, the laughter, the handouts.
Learning to use a wider emotional vocab.
Very useful, gave me tools to manage my emotions and assess situations.
A clear and workable model to use everyday.
How to handle your emotions and identify your own downfalls.
Understanding and being aware of Emotional Intelligence.
Knowing that there is scope for development.
Fantastic explanations plus the opportunity to discover what ideas mean to me.
Linking the material to science and research.
Worksheet allowing you to make emotionally intelligent decisions.

Other comments:

I would highly recommend this workshop to anyone who needs exceptional interpersonal and communication skills.
Great workshop, very informative and informal.
Rachel is great, entertaining and knowledgeable, able to maintain our interest and attention.
Rachel is an excellent facilitator. No ego, real and helpful. She brought practical understanding to the minefield of emotions and taught us how to manage them in a professional and practical manner.
Would love a longer course or a Part II course follow-up.
Very good session. One of the best developmental exercises I have attended.
Very positive and enthusiastic speaker.

Your individual needs are catered for:

Before the seminar we will contact you to find out about your particular work situation so that we can customise the materials, information, selected research and examples to make them on target for your people.

Meet your Emotional Intelligence expert:

Rachel Green, award-winning communication specialist and Emotional Intelligence coach, has a unique blend of qualifications in psychology, adult education, the Feldenkrais method and speech pathology.
She has been personally trained by Dr. Ben Palmer, the key researcher responsible for developing the Australian Genos EI model; and by Dr. David Caruso, the author of "The Emotionally Intelligent Manager" and the MSCEIT; and is herself the author of two CD sets on Emotional Intelligence.
She has applied her EI skills working on a 24 hour crisis line, managing her own business and staff, sitting on committees, coaching executive clients and running a community group.
She has presented on emotional intelligence for many eminent organisations including Landcorp, GHD Australia, Disability Services Commission, Institute Hospital Engineers, Eastern Goldfields College, Water Corporation, Fremantle Hospital, The Investors Club, St John's Ambulance, Murdoch University, Polytechnic West, WA Country Health Services (Broome), Boab Health Services, Strata Titles Institute of Western Australia, WestOne Services, Shire of Busselton, Canning Vale College, Catholic Education, CEO Institute, ACTIV, Department of Commerce, and more.

She has also written number of articles on emotional intelligence, including "Why emotional intelligence is needed by hospital engineers", published in "The Australian Hospital Engineer", pages 5-8. March 2011.

How will you learn?
This is an interactive, practical and skills-based seminar presented in a relaxed, easy-to-follow and enjoyable format. You'll be given the opportunity to try out several emotionally intelligent strategies for yourself. It will not be boring!

How emotionally intelligent are you?
Find out now - before it's too late. You can have your Emotional Intelligence assessed on the Genos EI 360 - the only instrument with comprehensive Australian norms. Call +61 8 9390 1188 or visit our coaching page or e-mail: for more details or to book in.

Also available:
The 2 CD set in the Emotionally Intelligent CD series: How to deal with difficult people without getting upset.

The 2 CD set in the Emotionally Intelligent CD series: Happy not hassled: Using meditation to manage your emotions and find contentment.

Your 12 month, risk-free guarantee

If, by the end of this seminar and after your staff have regularly used all the successful EI strategies in your workplace, they've not improved their skills in any way, then I guarantee that you may ask for your money back, any time in the next 12 months.
Rachel Green.

How do I book my emotional intelligence course?

Just pick up the phone and give us a call right now on:

08 9390 1188

Or if you would rather, please email us and we will respond quickly:

E-mail:

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PO Box 344, Kelmscott, WA 6991 Australia
Phone: +61 8 9390 1188 Fax: +61 8 9390 1199

Updated 29-Jul-2011