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EI: Courses - Become Engaged - Better stakeholder relations

Become Engaged - Better stakeholder relations

Overview

Stakeholder relations can be fraught with difficulty, disagreements and disatisfaction. How can applying the skills of emotional intelligence help?

Behaviour is often driven by emotions and that includes the behaviour of stakeholders. If you have presented an idea or proposal to them and they have rejected it, emotions will have contributed to this behaviour. If they are avoiding you, putting you under undue pressure or simply being obstructive emotions will also be contributing.

You may have repeatedly tried to address the problems with rational arguements but found that your facts, figures and logical reasoning failed to make a difference, or even made the situation worse.

Complaints and objections can be 80% emotions and only 20% facts, so wouldn't it make more sense to manage the emotions as well?

Recognising, understanding and responding effectively to stakeholder emotions may be what's needed. By engaging your stakeholders at an emotional level and showing understanding of their emotional drivers and needs, you may be able to turn the situation around much faster.

Leave them feeling important and understood, and see what happens! Having the skills of emotional intelligence in your stakeholder relations kit is one more tool for success.

Of course, if all your stakeholder relationships are easy, harmonious and straightforward you don't need this programme!

This programme covers mainly EI dimension three: "Emotional awareness of others" and EI dimension six: "Emotional management of others" on the Genos emotional intelligence model.

Key seminar components:

How to develop emotional engagement of stakeholders 1-1 and in groups.
Identifing the emotions that build trust, loyalty and co-operation in stakeholders.
Identifying the emotional drivers of individual stakeholders.
Understanding the emotional impact of your interactions on stakeholders.
Emotional impacts to avoid.
How to conduct predictive emotional profiling of stakeholders.
Conveying understanding of the emotional pressures and needs of individual stakeholders, so they feel understood and acknowledged rather than rail-roaded.
Receiving fewer surprises in stakeholder reactions and less frustration.
Using the emotional profile to plan the best way to communicate, interact and work effectively with stakeholders on specific issues.
Obtaining win-win solutions with stakeholders with opposing needs.
Building trust with stakeholders for greater long-term co-operation.
Developing your personal stakeholder emotional engagement plan.

Ideal for:

Executives, business managers and project leaders.
Anyone working with key stakeholders who wants to form more productive and easier stakeholder relationships.
Those needing to develop better skills in managing the emotions of others.
People wanting to increase their emotional intelligence.
Anyone wanting to gain greater buy-in from stakeholders.
Those wanting to reduce frustrations in stakeholder relationships.

Your individual needs are taken into account:
Before the programme Rachel will contact you to find out about your particular stakeholder relationships so that she can customise the materials and examples to make them relevant to your particular situation.

Meet your presenter:
Rachel Green
Rachel is an award-winning communication specialist and executive emotional intelligence coach. She is the author of seven books and 20 CDs and has tertiary level qualifications in psychology, speech pathology, adult education and the Feldenkrais Method. Her most popular book "How to be a brilliant Master of Ceremonies" has sold in over 40 countries world-wide. Engaging people is her speciality.
She is an accredited user of two emotional intelligence assessments, the Genos and the MSCEIT and has been personally trained by Dr Ben Palmer, the founder of the Genos emotional intelligence model.
She is currently delivering her engaged stakeholder programme to senior managers at Landcorp, and has worked with executives across a number of organisations including Western Power and the Shire of Busselton, however most don't wish to be identified for confidentiality reasons.

How will you learn?

This is an interactive, practical and skills-based programme; it is not a lecture.
You will be invited to bring with you examples of stakeholder relations that are working really well, and those that aren't. These will form part of the discussion and exercises.
You'll be given the opportunity to emotionally profile your own stakeholders and gain group input.
You will be invited to prepare for specific upcoming interactions which you forsee may be difficult.
Personal examples and stories of direct relevance will be included.
There will be time for questions and demonstrations.
It will not be boring!

What do others think?

The Shire of Busselton employed Rachel to present to our combined Executive and management team. We were so impressed with her skills that she ended up becoming an integral part of our Leadership development program.
What impressed me in particular was her ability to be flexible to the needs of the group. All presentations were well researched and prepared in advance however, Rachel did not need, as other presenters do, to stick rigidly to a pre-prepared script but instead was able to adjust to the needs of the group as she went. She was also really good at handling difficult questions from a potentially cynical audience.
Her enthusiasm, dedication and obvious people skills were a credit to her. As a consequence of her presentations many, including all of the Executive team and CEO, followed up with one-on-one coaching sessions with her too.
Maxine Palmer, Manager Economic & Strategic Development, Shire Busselton.

How long is the programme?
2 half days, or as negotiated. Longer if required.
1-1 or 1-2 coaching is also available in the same area and is particularly useful if people are going to the same stakeholder meeting, presentation or event.

How many can attend?
This is negotiable. Small groups, preferably around 6-12, e.g the executive team. However a larger group can be accommodated with some changes to the format.

How can you become engaged?
Just pick up the phone and give us a call right now on:

08 9390 1188

Or if you would rather, please email us and we will respond quickly:

E-mail:

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PO Box 344, Kelmscott, WA 6991 Australia
Phone: +61 8 9390 1188 Fax: +61 8 9390 1199

Updated 15-Jul-2011