How to deal with difficult people WITHOUT GETTING UPSET
Ever got upset, defensive or angry at people because they're being negative, unpleasant or difficult? Wouldn't it be nice to be able to keep your cool and to stay calm irrespective of how people are so that you do not become stressed, pick up their negativity or say the wrong thing? This dynamic 2 CD set, How To Deal With Difficult People Without Getting Upset will show you how.
Read what others say
Just wanted to let you know how much I am enjoying the "Difficult People" CD. It is in my car, and keeps me company when I drive to/from work, and to other places. I find that each time I listen to it, I learn something more. I love your supportive, engaging style. Many thanks for your expertise and skill.
"I was so pleased last night when I came home from work to find your CDs in my mail box. I listened to "How to deal with difficult people WITHOUT GETTING UPSET" and can tell you I was entertained, but most important, I learned some new strategies. They are wonderful. I am a happy customer." |
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How To Deal With Difficult People Without Getting Upset gives you the inside tips on managing negativity so that you don't feel hurt, angry or negative in response. Act without reacting! Don't give people the pleasure of getting to you, needling you or upsetting you. It is no good knowing all the good things to say if you've got irritated and angry as this will interfere with your thinking. Instead let How To Deal With Difficult People Without Getting Upset teach you how to keep your cool.
Give your confidence and Emotional Intelligence a big boost, now.
You will be given a stream of practical ways to keep your cool so you can respond to other people's negativity and irritating behaviour in the best way possible.
How To Deal With Difficult People Without Getting Upset is an enjoyable and live speech given to an audience of approximately 100 women and 3 men at a conference of Catholic Education administrators and registrars. In addition to this dynamic and entertaining speech, which is jam packed with practical strategies, you hear some of the comments, questions and demonstrations from the audience - it adds a lovely touch of humour to make your learning easy.
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Learn to:
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Disc One Discover the key secrets for coping with put-downs, staying in control and avoiding the traps that lead you to feel hurt, helpless or upset by other people's angry outbursts, accusations or aggression. Stay strong! Stand tall!
1 - Deflecting put-downs easily |
Disc Two Develop practical techniques to defuse negative comments, confrontations and complaints, to shrug-off criticisms and to stay calm and composed in sad, insensitive and insulting interactions. Stay positive! Feel good!
1 - The techniques you need |
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The practical features:
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Read what others say
"I found Rachel's presentation to be fantastic. She has a gift of
communication."
Errol Thomson, Catholic Education Office of Western
Australia.
"I have never been so well entertained but at the same time
enlightened."
Robert Barker, Purser, Orana Catholic School.
I loved listening to your "How To Deal With Difficult People Without Getting Upset" CD set, it is great. If people come in and verbally attack me now I no longer take on board their problems and I've got a clear head. It has given me an awful lot more confidence. If someone comes into the shop looking like thunder I can walk up to them and say, "Let me see how I can help you" and I can dissolve their thunder. It is water off a duck's back. I have been dealing with people for 17 years and this is the BEST advice I've ever had. I commend this CD - you are an absolutely brilliant woman.
Meryl Hargreaves, Shop Owner, Kelmscott Curtains, Australia, 24th August 2007.
"I was so pleased last night when I came home from work to find your CDs in my mail box. I listened to "How To Deal With Difficult People Without Getting Upset" and can tell you I was entertained, but most important, I learned some new strategies. They are wonderful. I am a happy customer."
Diane Bonomo, Florida, USA. 27th February 2008.
"I feel more empowered to stand by my beliefs or issues."
"A breath of fresh air."
"Stimulating and informative."
"Absolutely brilliant! I will work at putting this advice into
practice."
"Excellent self-esteem building."
"Very entertaining presentation, which really highlighted how to
deal with sticky situations."
"I feel stronger already."
Attendees at Women in Local Government Conference.
Warning: This presentation was to a mainly female audience.
The examples are geared towards women. In the process some
content may appear to stereotype men. There is no intention to
offend. The material can also be invaluable for men. The men in
the audience, on the day, loved it!
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ISBN: 0-9580272-3-4. Third Edition. April 2008. First Produced August 2003
May you keep your cool and stay in control. Then you will find more contentment even when dealing with people who are being nasty or negative.
And gain a Free E-book to the value of $25If you buy the two CD sets in the Emotional Intelligence series, (Happy not hassled and How To Deal With Difficult People Without Getting Upset), in one go, through the website, then you will be given a completely FREE copy of the E-book "What to do when women cry: A manual for men". This is valued at $25. To get your free E-book, buy the "Staying Calm and in Control" bundle in the CD and book store. Order now! |
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Updated 22-Feb-2009